Samantha Villanueva                                                                Â

Samantha Villanueva                                                                                 8October2002                                                                                 Mkt 130 I. Summary In an article titled garter With a Smile, Erin Strout discusses the significance of managers stressing customer service to their sell employees. She claims that a sales associates grammar and body mien of speaking atomic number 18 both aspects interpreted into account by a customer. Strout supports the idea that with proper training, sell managers should empower their employees to make their own decisions when messinessing with customers. She believes that when authorisation buyers argon exclusively greeted in the similar exa ct manner and dealt with according to a strict policy, they bequeath most often view their discretionment as impersonal. Strout excessively emphasizes the need for the customer to spirit important. She points out that many another(prenominal) clock sales associates size up customers due to the representation they run into and therefore discriminate when providing customer service. While it is inventive to deal with different types of customers in diverse manners, it is not acceptable to treat potence buyers with varying levels of courtesy and respect. II. Analysis/ diligence As the Retail Manager of Hottie Clothing in car park V altogether(a)ey, it is my duty to oversee the performance of all store employees. The interaction between sales associates and customers is crucial. Therefore, it is important that I ensure that all employees atomic number 18 flexible when dealing with different customers. I envision that mosttimes sales associates will pick and choose the types of potential buyers they are will! ing to help. Because I believe this habit is both unprofessional and lazy, I try to train employees to adapt to the needs of the potential buyer. When my employee customizes his/her service to the customer, most likely the customer will opinion confident in their purchase and in their decision to blemish at our store. I honestly believe that this skill comes easier to around than others, but with practice, any sales associate can fix comfortable with all types of customers. I stress to employees as intumesce as to myself that each and every customer contributes to the success of our store. Therefore, they all deserve our courtesy and undivided attention! If you want to sum up a full essay, order it on our website: BestEssayCheap.com

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